Systems Technician II (NOC)
We are GDIT -- the people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important. GDIT's Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. The NOC Operator monitors end points and utilizes toolsets to assist with system failures, alerts, and generating reports for the GDIT Command Center. Additionally, the NOC Operator will support the NOC Team Lead on MIM bridges with scribing, providing escalations and sending out required notifications. MEANINGFUL WORK AND PERSONAL IMPACT As a NOC Operator, the work youll do at GDIT will be impactful to the mission of our customers. You will play a crucial role in the following: Reacts and escalates appropriately to events as required per SOP:Help/Support leadership with managing, recording MIM bridgesPerforms initial investigation and triage of potential incidents to determine relevancy and urgencyMonitoring of end points on multiple monitoring toolsCreates new incidents for alerts Bridge Scribe:Escalation Working w/Bridge Lead to ensure all needed resources are available on the bridge using a variety of tools. i.e., paging, instant messaging, etc.Notification Create and document triage information from outages within the Major Incident Report (MIR) and send to appropriate distribution lists (DL) ITSM Operations Support (Change, Incident & Problem Management):Align the Shift Turnover Control Log report with the current Change Advisory Board (CAB) reportEnsure that Change Requests (CR) in the Turnover Report are listed in their proper programs and statusSupport Incident ticket follow-up or assigning as neededCreate and assign Problem (RCA) tickets as neededAssumes other CC-NOC roles assigned to include covering any potential service gaps to ensure business continuityMeets or exceeds all performance metrics as assignedWorks well with co-workers using effective communication and empathyAdditional duties as assigned WHAT YOULL NEED TO SUCCEED Bring your expertise along with a drive for innovation to GDIT. The NOC Operator must have:Education: High School Diploma or equivalentExperience: 1+ years of related IT/Help Desk experienceDemonstrated customer service skills, communications skills, reading comprehension, interpersonal skills, and the ability to interface with all levels of employeesDemonstrated abilities in decision making, troubleshooting problems, critical thinking, and meeting timelinesDemonstrated proficiency with MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word)Prior experience with supporting -or- the ability to learn how to support an enterprise operations center (or NOC) through monitoring, managing systems and networks using advanced technologies, and ITSM toolsPrior experience using -or- the ability to learn how to use an ITSM ticketing tool such as ServiceNow, Remedy, HP Service Manager, et al.Security Clearance Level: Must be able to obtain and maintain security clearances up to Secret level per customer requirementsUS Citizenship Required Location: 100% on-site at GDIT's Integrated Technology Center in Bossier City, LA. Applicants must be Louisiana Residents residing within approximately 60 miles or less of Bossier City, LA and must be prepared to work any shift during the NOC's 24/7 hours of operation. GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
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