Position Overview: 

As an Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, along with the Sales department, you will schedule, book, and track each shipment to its completion for Intermodal loads. This includes verifying timely pick-ups and deliveries while resolving issues with a sense of urgency.

We trust you to drive efficiency for the overall book of business by analyzing and executing new strategies for increased growth and profitability. You will maintain current operating procedures and updating when necessary. In addition, you will be responsible for managing day-to-day relationships with key carriers and developing agreeable resolutions for any problematic carriers. 

You..

• Have 1-2 years of Customer Service experience 
• Can display a sense of urgency in managing time and accomplishing tasks 
• Are always one step ahead, looking for creative ways to improve old processes 
• Have mastered the ability to build and maintain strong client partnerships 
• Possess the ability to communicate at all levels and with a wide range of personalities 
• Can solve any problem that's thrown your way 
• Are always ready for the next challenge 

We..

• Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better 
•  Put our customers' needs into everything we do 
•  Care about your career development as much as you do 
• Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won't find anywhere else 

Requirements: 

• 1 year logistics or relevant experience
• BA/BS Degree highly preferred but not required
• Proven track record handling customer issues
• Ability to and proven track record to multiple task in a fast paced environment
• Excellent communication (written/verbal) skills

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. 

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation