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Job Title: Autotech Agent II - Lead
Company Name: Best Buy
Location: Wilson, NC
Position Type: Full Time
Post Date: 01/26/2026
Expire Date: 03/27/2026
Job Categories: Customer Service and Call Center, Retail/Wholesale, Sales, Warehousing
Job Description
Autotech Agent II - Lead
At Geek Squad, our car electronics installation experts are known as AutoTech Agents. As a Level 2 Autotech Agent, you'll use your experience and advanced technical skills to install complex technology into customers' vehicles. You'll follow established procedures and guidelines for recommendations, troubleshooting and installations based on each client's vehicle. You'll also provide technical advice, best practices and support to clients and other employees.

What you'll do
  • Install complex car electronics including hardwired remote starts, advanced speakers and advanced in-dash units
  • Install standard car electronics including T- harness remote starts, standard speakers, dash cameras, backup cameras, amplifiers and in-dash units
  • Perform work on vehicles of all makes and models and communicate any compatibility issues prior to installation
  • Use resources and technical acumen for troubleshooting complex automotive solutions
Basic qualifications
  • Current, valid driver's license
  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
  • Best Buy level 2 Autotech Certification
  • Ability to perform all car electronic-related work
Preferred qualifications
  • Previous professional experience with mobile car installations
  • Previous experience coaching, training and providing feedback to others
  • Prior retail experience
What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.tm

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
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Contact Information
Company Name: Best Buy
Website:https://jobs.bestbuy.com/bby?id=job_details&req_id=1011956BR&source=HBCUConnect
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